Virtual Family Kingdom Reviews
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15 acres with 19 buildings and 800 units ranging from regular hotel rooms, to suites, cottages, penthouse, and apartments. Conveniently located on Ocean Boulevard.
Registration located onsite at 305 13th Avenue South in Myrtle Beach. Close to all the local attractions, amusements, shopping outlets, and favorite restaurants. Specializes in family vacations, championship golf packages, Myrtle Beach adventures, and group travel. Has the largest selection of resort amenities in Myrtle Beach including the largest on-site water park with a 760 foot long, 7 foot wide lazy river, and a 3,500 square foot oceanfront wading pool. Multiple pools, jacuzzis, restaurants, bar, arcade, underground walkway under Ocean Boulevard.
Rented 7 bedroom villa. After check-in, we immediately returned to cancel our reservation as the building was unsanitary and unsafe. One bedroom in the basement had no windows which is a fire and code violation. Cockroaches and used cigarettes found in several rooms. Broken blinds in most rooms which allowed visibility into the rooms. The furniture in the living room was stained and looked like all kinds of diseases could be hiding in it. The deck area had broken bricks that had fallen into the sidewalk.
Entry into the unit required stepping onto a dilapidated miniature golf area. Overall, the resort was not maintained well and should be closed down or renovated. Thank you for your response and for posting the feedback and sharing your observation. I appreciate the observation you have provided. We certainly value the response; I do however apologize that your experience was anything less than exceptional. The resort teams pride themselves in giving impressive service to all of our guests and delivering the resort's commitment to excellence. I do apologies that you have been given unrenovated House.
That house should never be ready for our guests. It was an error on our part. I am so sorry about that. I understand they have explained to you that it was a mistake and our team was ready to give you the house you have rented and was ready for you. I understand your frustration. I do sincerely apologize and that we were unable to deliver the great expectation that you rightfully deserve from the Sea Mist Resort. Your comments have been shared with our team to ensure this experience is not repeated again.
Again I do apologize for the inconvenience; please accept my apology for the entire unfortunate occurrence that you have experienced. I hope you will allow us another opportunity to demonstrate our signature hospitality when you return. Please contact me on my cell 480-766-9756 to arrange your future visit.
I assure you we will resolve this situation to your satisfaction and reassures you that we care; We wish you the best of days, have great day Nabil. Thank you for taking the time to express your reflections regarding your visit to our Sea Mist Ocean Front Resort. We truly appreciate the fact you shared your feedback with the TripAdvisor. It is our pleasure to always attend to all the needs of our guests. Thank you for bringing some issues to our attention. I assure you we have taken the appropriate majors to rectify any opportunity it may raise. We trust we have a hidden gem in our team, our service to our guests and our cleanliness will never be compromised, and we will continue improving our product.
We are thrilled that our team delivered the Sea Mist promise and created a Resort our guests will love to come back to. My colleagues and I thrilled that we have gained you as a loyal guest. We look forward to your return and thank you very much. Thank you for noticing the immediate improvements we are currently completing Many thanks for taking the time to express your enthusiasm regarding your most recent visit, thank you for sharing your feedback with the TripAdvisor. People of excellence go the extra mile to do what's right, our team is committed to striving to exceed your expectations and deliver the Sea Mist promise in creating resort guests love to come back to.
We are happy to hear our efforts have been well received. We are delighted to have had the pleasure of accommodating you and making your stay as comfortable as possible. If business or leisure brings you to Myrtle Beach, we look forward to warmly welcoming you back!
Thank you Nabil. Thank you for having taken the time to compose a review on TripAdvisor. We appreciate your thoughts and feedback.
Opportunities such as these are cherished as we receive your feedback and are always committed to improvement. It is with much regret to hear of your disappointment during your most recent stay. As you know, we are in the process of continued Improving at the resort. This is going through tremendous modernization. We would impress you for your next visit if you ever chose to give the resort another chance. I assure you for your next visit will do our best to ensure the construction process does not interfere with your stay.
Please accept my sincerest apologies for the disturbance you experienced and the inconvenience it caused. We do hope to welcome you back to Sea Mist Ocean Front Resort, soon! Please feel free to call me for your next visit so I can be sure you have been compensated for our shortfall of the last visit.
Thank you again NABIL.